After someone read my blog, she decided to go to visit Outback Steakhouse and this person (going to name her A) feedbacked to me on the service and food they ordered. I was quite alarmed because the following isn’t going to sound very good.
A ordered the Grilled Pork Loin ($6.90) that I also ordered previously (picture below). Firstly, the waiter couldn’t get her order right. Next, when her food arrived, she sent me a photo of the dish she ordered (left) and it looked substandard to the one I ordered when I was here (right).
There are so many obvious differences that I do not even have to state (but I’m gonna state it anyway – mushrooms & mash potatoes). A’s pork was very dry and hard, with no sauce at all compared to mine.
A also told me that the drinks here are no longer included in the Lunch Menu. Even though their previous promotion said that the drinks are $1.90, she was told by the staff that it was no longer valid. Hence, she paid full price for her cup of coffee.
I really don’t get why restaurants these days are providing this kind of customer service. Just because you have a name in the food industry, it doesn’t mean you can ignore good customer service.
If you guys really want to attract customers by coming up with this lunch menu, how are you expecting to do so if you can’t even serve a standard plate of food, let alone one with quality? Did you serve a nicer looking dish to me just because I was holding a camera that day (during my previous experience below)?
Not to mention that your staff couldn’t even get the order right.
To whoever paying a visit here, just do take note of what I said previously – What you are paying here, is what you get.
Read about my previous experience:
Today, we paid a visit to the Outback Steakhouse outlet at Orchard Gateway and we saw that they had a new lunch promotion, so we decided to try it out.
The price ranges were super affordable, but the sizes of dishes were also compromised.
As a starter, they will always serve you a loaf of bread with a side of butter, and we always look forward to this. Even though it just looks like a plain loaf, we just love the aroma of the bread with the creamy butter.
We ordered an add-on side, the Half Typhoon Bloom, which was so addictive. They were basically onion strings that were seasoned and then fried. The onions were so sweet and coated with this flaky crust, served with Outback’s spicy signature bloom sauce. Caution, do not be deceived by the word ‘half’ because the portion is huge. Their menu has the normal portion Typhoon Bloom at $15.90, but the half portion couldn’t even be conquered by the 2 of us (and we were hungry).
With 3 levels of spiciness to choose from – mild, medium or hot, the Half Kookaburra Wings got us wanting more. We got the mild because I can’t eat spicy food and it was a tolerable level of spice. Paired with their blue cheese dressing and a side of celery, this is a must try as it’s also one of their best sellers.
The mains only cost from $6.90 to $7.90 so the portions might look a little small but some of them were actually quite filling for us.
The Fish and Chips here are a must try and are so worth the price. The fish was so moist and flaky on the inside, and the coating outside was so crisp and well seasoned. This dish came with a side of their thick Aussie Fries and tartar sauce.
The BBQ Chicken Quarter was not one of our favourites as even though the chicken was tender and not overcooked, the taste of it was quite flat. The barbecue sauce wasn’t very apparent and a little disappointing.
I have to say the Black Pepper Steak Bites was very worth its price. The steak was a little tough as it was over done but it still tasted really good with the black pepper sauce, plus it came with a side of Aussie Fries & Vegetables too.
A downside was that you could count the number of fries there was on the plate, but I guess what you pay is what you get.
The sauce on the Grilled Pork Loin was so flavourful, slightly spicy but manageable. The pork itself was tender and still glistening. With a side of smooth mash potatoes and seasoned vegetables, this healthier option is still so tasty.
They have other add-on sides for the lunch menu too like Soda/ Iced Lemon Tea/ Coffee/ Hot Tea ($1.90), Soup of the Day ($4.90) and Side Caesar Salad ($4.90)/
Just note that this lunch promotion is only valid during Mondays to Fridays, before 5pm, and prices are subjected to 7% GST and 10% service charge (as usual).